Capture
Capture inquiries as they come in, from any channel.
Medical affairs
Give medical teams better access to the information they need
Medical affairs teams work across scientific information, HCP interactions, inquiries and multiple internal and external stakeholders.
When information is spread across systems, documents and teams, finding the right context can take longer than it should.
Megnity helps connect Salesforce, data and AI so medical teams can access, organize and work with information more effectively while maintaining the appropriate controls.
Medical interactions
Bring medical interactions together
Medical teams, including MSLs, engage with HCPs and KOLs through different channels and for different scientific and medical purposes.
We help bring relevant interactions, contacts and activities together so teams have a clearer view of the relationship and its history.
This gives people useful context without removing the boundaries between medical and commercial activities.
Inquiry workflow
Make medical inquiries easier to manage
An inquiry can require information from several sources before a response is ready.
Route
Route each inquiry to the right people.
Track
Track progress so nothing sits unseen.
Maintain
Maintain the information associated with each request.
We help create connected workflows to capture inquiries, route them to the right people, track progress and maintain the information associated with each request.
AI can support information-heavy steps while keeping review and approval with the appropriate people.
Faster answers
Help teams find information faster
Medical teams can spend significant time searching across documents, knowledge sources and previous interactions.
We help organize and connect relevant information so teams can find what they need more easily and support scientific communications with better context.
AI can assist with search, summarization and organizing large amounts of information, with access controls and human review built into the process.
HCP engagement
Support better HCP engagement
Medical engagement needs the right scientific and relationship context.
We help authorized teams understand previous interactions and relevant HCP information so they can prepare for conversations more effectively.
Boundaries
The goal is to make information easier to use while respecting the different roles and responsibilities around HCP engagement.
Data foundation
Connect data across medical workflows
Useful medical information may sit across CRM, enterprise data platforms and other systems.
We help connect Salesforce, Data 360, Databricks and relevant data sources so teams can work with more complete information.
This can create a stronger foundation for reporting, analytics and appropriate AI use cases.
Human judgment
AI can help organize information and reduce repetitive work. But medical decisions and communications require appropriate human judgment and review.
Governance
Build governance into the workflow
Medical affairs operates in an environment where access, traceability and review matter.
We treat governance, permissions, documentation and validation as part of solution design and delivery.
- 01 Access
- 02 Traceability
- 03 Review
- 04 Documentation
- 05 Validation
These controls are built into the workflow rather than added after the technology has been implemented.
Platforms
Technology that supports medical affairs
Our medical affairs work can bring together:
- Platform
- Life Sciences
- Platform
- Sales Cloud, Service and Marketing
- Data
- Data 360
- Data
- Databricks
- Model
- Claude
- Analytics
- Tableau
- Integration
- MuleSoft
The right combination depends on the workflow, information and controls your medical teams need.
Next step
Want to make medical information easier to work with?
Tell us where your teams are spending too much time finding, organizing or moving information.
We’ll help you understand what can be connected, simplified or improved.