Keep your platforms working as your business changes
Launching a solution is only the beginning.
Business needs change, platforms evolve, integrations need attention and users find new ways they want technology to support their work.
Megnity provides ongoing support and improvement across Salesforce, data, AI and connected enterprise environments so your technology can continue to work for the business after go-live.
After go-live
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Managed services
Support the environment after launch
Once a platform is live, teams need somewhere to turn when something isn’t working as expected.
We help investigate and resolve issues across applications, integrations, data and workflows so problems can be addressed without becoming long-term disruptions.
Salesforce
Keep Salesforce working for your teams
Salesforce environments continue to evolve as business processes, teams and platform capabilities change.
We help manage and improve Salesforce after implementation, from configuration and user requests to integrations and new functionality.
The goal is to keep the platform aligned with the way the business actually works.
Integrations
Manage integrations and data flows
Connected environments depend on information moving reliably between systems.
We help monitor and support integrations, APIs and data flows so issues can be identified and resolved when something stops working as expected.
As systems change, we can also update those connections to keep the wider process working.
Data
Improve data over time
Data quality isn’t a one-time activity.
New information enters systems every day, business definitions change and new sources become important.
We help maintain and improve data pipelines, analytics and related processes so teams can continue working with useful information.
Explore data engineering and analytics
AI and agents
Support AI and agents after deployment
AI solutions need ongoing attention once they move into everyday use.
We help teams understand how agents are performing, where workflows need improvement and whether access, instructions or business rules need to change.
This allows AI-supported processes to improve based on real usage rather than remaining fixed after launch.
Explore AI agents
Continuous improvement
Make improvements without waiting for another major project
Not every change needs to become a transformation program.
Sometimes teams need a workflow simplified, a dashboard improved, an integration updated or a repetitive task automated.
Managed services give organizations a way to make those improvements continuously as priorities change.
Controls
Manage change with the right controls
For Life Sciences organizations, changes to regulated or sensitive environments may require appropriate assessment, testing, documentation and validation.
We help incorporate those controls into ongoing support so improvements can be introduced without losing sight of the requirements surrounding the system.
Explore validation and compliance
- Assessment
- Testing
- Documentation
- Validation
Platform change
Plan for platform changes
Salesforce, Databricks and AI platforms continue to introduce new capabilities.
We help teams understand which changes are relevant to their environment and where new functionality may create useful opportunities.
The aim isn’t to adopt every new feature. It’s to identify the ones that can genuinely improve the way people work.
Environments
Support across the technology environment
Our managed services can support environments involving:
The support model depends on the platforms, processes and responsibilities involved.
- Salesforce
- Agentforce
- Data 360
- Databricks
- Claude and AI workflows
- Tableau
- MuleSoft
- Integrations and APIs
The support model
From support to continuous improvement
- Monitor Keep track of the platforms, integrations and processes that need attention.
- Support Investigate and resolve issues affecting users and business processes.
- Maintain Keep configurations, integrations and data flows working reliably.
- Improve Make smaller enhancements as business needs change.
- Adapt Respond to platform updates and changes across the technology environment.
- Evolve Introduce new capabilities when they create a clear business benefit.
Next step
Need more than support tickets?
Tell us what you’re running today, what your internal team manages and where you need additional support.
We’ll help define a managed services approach around your environment and priorities.
Talk to us